Cancellation policy
Serenity Collection — Subscription Cancellation Policy
Thank you for subscribing to the Serenity Collection. By starting a subscription, you agree to the terms below.
Billing- Your subscription renews automatically on a quarterly basis. Each cycle, your saved payment method is charged $89.99 plus any applicable tax and shipping, on your renewal date each cycle, until you cancel.
Managing your subscription- You can manage your subscription anytime by signing in to your customer account and selecting Subscriptions. From there you can:
- Skip an upcoming order
- Pause your subscription and resume it later
- Cancel your subscription
You can also reach the management page from the "Manage your subscription" link in our subscription emails.
Cancelling- To cancel, sign in to your customer account, click Subscriptions, select your subscription, and choose Cancel subscription. When you cancel, billing and shipping stop immediately, and the cancellation cannot be undone — to subscribe again, you'll need to place a new subscription order from our store.
Skip an upcoming box instead- If you only want to miss one cycle rather than cancel entirely, use Skip or Pause. To make sure a change applies before your next box, update or cancel at least seven (7) days before your renewal date. Changes made after a box has been billed or prepared for shipment take effect the following cycle.
Charges already processed- Cancelling stops future charges. It does not refund a box that has already been billed or shipped. Already-shipped boxes are handled under our Return & Refund Policy, and damaged or incorrect items are covered under that policy's Damages and Issues section.
Need help? If you have any trouble managing or cancelling your subscription, contact us at hello@thequiettemple.com and we'll help.